Direct assistance
Send a message and the support team starts; most common questions come in within 10 minutes
4.4 rating, 16,314 reviews, 485K+ users, 99.4% uptime
These four numbers show tk567 Support's work; the Dhaka-based team has been operating since 2022, and reviews questions from users in 18 countries
Timely responses
For Dhaka, Chattogram, and Sylhet users, answers are arranged by separate time windows
Secure information
Personal information won't proceed without account verification, so conversations stay short and safe
Regional support schedule
Different times shown in 4 regions
Dhaka Metropolitan
Live chat and app notifications are open from 9am to 11pm
Chattogram Corridor
From 12pm to 10pm, faster responses on the Better Mobile Network
Sylhet and the North
From 10am to 10pm, common questions about bKash and Nagad are seen first
Bangladesh time
The main line is open 12 hours a day; Rocket transaction verification can also be seen here
How to get help after hours
tk567 Help Center never closes at night; the automated answer first covers the three common questions: login, account, and payment status
After 11pm Dhaka time, tickets go to the queue; before 8am, more urgent messages are checked separately, especially for issues with bKash and Nagad together
View Help CenterThree main contact paths
tk567 Contact team works on three channels
Live chat
For quick questions, the most effective path usually gets the first answer within 2 minutes
Email support
Sending documents or screenshots helps with account verification, payments, and login issues
App Inbox
Leave a message inside the tk567 App; the answer will be visible the next login
tk567 Login and account verification
If you can't log in, first check that the password and number match; often a single wrong character on the mobile keyboard stops you
Users who changed their bKash numbers in Dhaka or Narayanganj require extra verification by the support team to keep security intact, and the answers come clearly
Open a new accountThree common questions about contact
How long is support open?
Main channel is active for 12 hours; night tickets are given priority in the morning
What information should I
Username, phone number, and one screenshot of the issue help speed things up
What happens with bKash or Rocket issues?
Send the transaction ID and time; the team verifies in the same session